Outage in Datto

Datto RMM - Zinfandel - Alerts failing to load

Resolved Minor
July 17, 2024 - Started 5 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Our teams are currently investigating alerts that are failing to load on our Zinfandel platform. Thank you for your patience!
Components affected
Datto Zinfandel (US West)
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/17/2024 06:57PM

This incident has been resolved.

MONITORING 5 months ago - at 07/17/2024 06:09PM

We have now identified the issue and implemented a fix. Alerts on the Zinfandel platform should now be visible, as well as created and resolved properly. We are continuing to monitor the health of the platform to ensure this issue is fully resolved.

INVESTIGATING 5 months ago - at 07/17/2024 04:23PM

For clarity, alerts may not be viewable, may fail to be raised, and/or may be unable to be resolved. We are continuing to investigate all three of these alert related issues.

INVESTIGATING 5 months ago - at 07/17/2024 04:08PM

Our teams are currently investigating alerts that are failing to load on our Zinfandel platform.

Thank you for your patience!

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