Outage in Datto

Datto SaaS Protection - Unable to complete Backups/Restores/Exports on pod 'use1-saas-p5'

Resolved Major
August 12, 2024 - Started 4 months ago - Lasted about 23 hours
Official incident page

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Outage Details

We are currently aware of a problem where backups/restores/exports are unable to process on pod 'use1-saas-p5'. Our R&D team has identified the problem and is actively working toward a resolution. The necessary work is estimated to be completed within 2-3 hours. During this downtime, you may experience an impact to systems and related services to Datto SaaS Protection on the affected pod. Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.kaseya.com.
Components affected
Datto Backupify Backups Datto Backupify SaaS Console Login Datto Backupify Seat Management Datto Backupify SaaS Protection Client Onboarding
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/13/2024 12:36PM

This incident has been resolved.

MONITORING 4 months ago - at 08/12/2024 08:19PM

We are continuing to monitor for any further issues.

MONITORING 4 months ago - at 08/12/2024 03:39PM

The R&D team has completed the necessary work on pod 'use1-saas-p5'.

Backups, restores, and exports are processing normally again on the affected pod.

The R&D team is continuing to monitor.

IDENTIFIED 4 months ago - at 08/12/2024 01:20PM

We are currently aware of a problem where backups/restores/exports are unable to process on pod 'use1-saas-p5'.

Our R&D team has identified the problem and is actively working toward a resolution.

The necessary work is estimated to be completed within 2-3 hours. During this downtime, you may experience an impact to systems and related services to Datto SaaS Protection on the affected pod.

Subscribe to receive up-to-date notifications on future maintenance periods by visiting status.kaseya.com.

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