Outage in Datto

IT Glue Degraded Performance - North America

Resolved Major
October 28, 2024 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating performance issues that prevents access to IT Glue for our customers in the North American datacenter. You may see error pages on certain pages in the app. We will provide further details here as soon as we can. Region: North America Applications: Web App, Mobile App, Chrome Extension
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/28/2024 05:52PM

This incident has been resolved. Thank you for your patience.

MONITORING about 2 months ago - at 10/28/2024 05:28PM

A fix has been implemented and we are currently monitoring the performance. Thank you for your patience as we continue to monitor.

IDENTIFIED about 2 months ago - at 10/28/2024 04:57PM

We continue to investigate and address the degraded performance currently seen in the application. We apologize for the inconvenience caused.

IDENTIFIED about 2 months ago - at 10/28/2024 04:14PM

We are investigating performance issues that prevents access to IT Glue for our customers in the North American datacenter. You may see error pages on certain pages in the app. We will provide further details here as soon as we can.

Region: North America
Applications: Web App, Mobile App, Chrome Extension

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