Outage in Datto

Datto RMM - Merlot - Errors observed in the UI, impacted performance to Jobs and Web Remote connections

Resolved Major
December 06, 2024 - Started 7 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are aware of a problem where errors are observed in the UI on Zinfandel for Datto RMM, which may be impacting the performance of Jobs, Web Remote connections, and device list loading. The Kaseya R&D Team is working assiduously to resolve this issue as a matter of priority. A maintenance window will be enabled for the platform to prevent any alert misfires while the team is working on resolving the issue. Thank you for your patience and understanding. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 12/06/2024 04:32PM

This incident has been resolved.

MONITORING 7 months ago - at 12/06/2024 02:04PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 7 months ago - at 12/06/2024 01:18PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 7 months ago - at 12/06/2024 12:37PM

We are aware of a problem where errors are observed in the UI on Zinfandel for Datto RMM, which may be impacting the performance of Jobs, Web Remote connections, and device list loading.

The Kaseya R&D Team is working assiduously to resolve this issue as a matter of priority. A maintenance window will be enabled for the platform to prevent any alert misfires while the team is working on resolving the issue.

Thank you for your patience and understanding.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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