Outage in Datto

Datto RMM - Concord (US East) - Web Remote connection attempts may fail

Resolved Minor
December 06, 2024 - Started 20 days ago - Lasted about 3 hours
Official incident page

Need to monitor Datto outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Datto, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating issues with Datto RMM on the Concord platform (US East region) with Web Remote connections intermittently failing to establish to targeted devices. The Kaseya R&D Team is working to resolve this issue as a matter of priority. Thank you for your patience and understanding. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 12/06/2024 06:41PM

This incident has been resolved.

MONITORING 20 days ago - at 12/06/2024 05:14PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 20 days ago - at 12/06/2024 03:43PM

We are currently investigating issues with Datto RMM on the Concord platform (US East region) with Web Remote connections intermittently failing to establish to targeted devices.

The Kaseya R&D Team is working to resolve this issue as a matter of priority.

Thank you for your patience and understanding.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Be the first to know when Datto and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime