Outage in Datto

UTMSP - Service disruption with 504 Gateway Time-out error

Resolved Major
January 11, 2025 - Started 3 days ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 01/11/2025 08:47AM

This incident has been resolved.

MONITORING 3 days ago - at 01/11/2025 02:42AM

Functionality has been restored and currently under monitoring.

We apologize for any inconvenience caused.

- Cloud Operations Team

INVESTIGATING 3 days ago - at 01/11/2025 01:27AM

We are currently experiencing an issue with the UTMSP backup (http://login.backup.net). Users may notice "504 Gateway Time-out errors" when attempting to access the UI.
Our team is actively working to identify and resolve the issue as quickly as possible. We sincerely apologize for any inconvenience this may cause.
Thank you for your patience and understanding.

- Cloud Operations Team

INVESTIGATING 3 days ago - at 01/11/2025 01:22AM

We are currently investigating this issue.

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