Outage in Datto

ConnectBooster - All Regions - Issues related to BlueSnap Service Interruption

Resolved Major
January 16, 2025 - Started 6 months ago - Lasted 25 days
Official incident page

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Outage Details

We are aware of a problem where credit cards cannot be added as payment options and payments using BlueSnap fail to process. The Kaseya R&D Team has confirmed this is related to an ongoing outage with the BlueSnap Gateway. Please see the BlueSnap status page for direct updates: https://status.bluesnap.com/incidents/267281
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 02/10/2025 06:28PM

This incident has been resolved.

MONITORING 6 months ago - at 02/03/2025 04:04PM

While BlueSnap's status is currently operational, the ability to add new payment options for BlueSnap Gateway users is still affected. We are in direct contact with BlueSnap and continue to work towards a resolution.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

MONITORING 6 months ago - at 01/21/2025 03:47PM

BlueSnap is still reporting that their Sandbox environments are inactive. We are continuing to monitor for any further issues.

Please see the BlueSnap status page for direct updates: https://status.bluesnap.com/incidents/267281

MONITORING 6 months ago - at 01/17/2025 05:14PM

BlueSnap has implemented a fix and we are monitoring the results.

Please see the BlueSnap status page for direct updates: https://status.bluesnap.com/incidents/267281

INVESTIGATING 6 months ago - at 01/16/2025 09:24PM

We are aware of a problem where credit cards cannot be added as payment options and payments using BlueSnap fail to process.

The Kaseya R&D Team has confirmed this is related to an ongoing outage with the BlueSnap Gateway.

Please see the BlueSnap status page for direct updates: https://status.bluesnap.com/incidents/267281

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