Outage in Datto

Datto Backup for Microsoft Azure / Datto Endpoint Backup with Disaster Recovery - Screenshot verifications can fail to process successfully in the US-East region

Resolved Minor
September 08, 2025 - Started about 10 hours ago - Lasted about 4 hours
Official incident page

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Outage Details

We are aware of a problem where Datto Backup for Microsoft Azure and Datto Endpoint Backup with Disaster Recovery users in the US-East region can experience screenshot failures. The Kaseya R&D Team has identified the issue and is actively working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
Latest Updates ( sorted recent to last )
RESOLVED about 6 hours ago - at 09/08/2025 08:10PM

This incident has been resolved.

MONITORING about 7 hours ago - at 09/08/2025 07:29PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 10 hours ago - at 09/08/2025 04:41PM

We are aware of a problem where Datto Backup for Microsoft Azure and Datto Endpoint Backup with Disaster Recovery users in the US-East region can experience screenshot failures.


The Kaseya R&D Team has identified the issue and is actively working towards a resolution.


Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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