Datto Workplace experienced a major incident on the AU5 cell where users encountered errors when trying to access certain files through both local agents and Workplace Online. The issue persisted for approximately 74 hours before a fix was implemented and monitoring confirmed resolution.
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This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The R&D Team is currently investigating the issue where users receive an error through the local agent or in Workplace Online when attempting to access certain files on the AU5 cell.
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