Outage in Datto
Datto Workplace - AU5 - Some files are unable to be accessed through local agents and the Workplace Online
Resolved MajorIncident Report
Summary AI Generated
Datto Workplace experienced a major incident on the AU5 cell where users encountered errors when trying to access certain files through both local agents and Workplace Online. The issue persisted for approximately 74 hours before a fix was implemented and monitoring confirmed resolution.
The R&D Team is currently investigating the issue where users receive an error through the local agent or in Workplace Online when attempting to access certain files on the AU5 cell.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/18/2026 11:28AM
This incident has been resolved.
MONITORING
4 days ago - at 05/15/2026 02:08PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
5 days ago - at 05/15/2026 09:36AM
The R&D Team is currently investigating the issue where users receive an error through the local agent or in Workplace Online when attempting to access certain files on the AU5 cell.
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