Outage in Datto

Datto SaaS Protection - Backup performance degradation for SharePoint/Teams services on pod 'des1-saas-p0'

Minor

May 18, 2026 - Started 1 day ago
Official incident page

Incident Report

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint/Teams backup performance. The Kaseya R&D Team has identified the issue and are actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

MONITORING about 9 hours ago - at 05/19/2026 12:32PM

Backup success rate metrics for SharePoint/Teams services on pod 'des1-saas-p0' have returned to normal. Our R&D team is continuing to monitor.

MONITORING about 23 hours ago - at 05/18/2026 10:25PM

Our R&D team has implemented changes to address the SharePoint/Teams backup performance degradation affecting some customers on pod 'des1-saas-p0' and they are monitoring the results.

IDENTIFIED 1 day ago - at 05/18/2026 08:15PM

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'des1-saas-p0' may experience degraded SharePoint/Teams backup performance.

The Kaseya R&D Team has identified the issue and are actively working to resolve it.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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