Outage in Datto

Datto BCDR - Server5465 (US-East) - Degraded Node Functionality

Resolved Major

September 08, 2026 - Started 2 days ago - Lasted about 17 hours
Official incident page

Incident Report

Summary AI Generated

Datto BCDR users paired to Server5465 in the US-East region experienced degraded offsite performance for approximately 17 hours. The Kaseya Engineering Team investigated, implemented a fix, and monitored results before confirming full resolution.

We are aware of a problem where Datto BCDR users paired to Server5465 can experience degraded offsite performance. The Kaseya Engineering Team is investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 09/09/2026 12:54PM

This incident has been resolved.

MONITORING 2 days ago - at 09/08/2026 08:11PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 days ago - at 09/08/2026 07:43PM

We are aware of a problem where Datto BCDR users paired to Server5465 can experience degraded offsite performance.

The Kaseya Engineering Team is investigating the issue and working towards a resolution.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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