Outage in Datto
Datto SaaS Protection - Service disruption for customers hosted on node 'aue1-bfyii-2213'
Resolved MajorIncident Report
Summary AI Generated
Datto SaaS Protection experienced an 18.5-hour service disruption affecting customers hosted on V2 node 'aue1-bfyii-2213', preventing normal access to SaaS Protection services. Kaseya's R&D team identified and resolved the issue, restoring account accessibility and normal functionality. The incident was confirmed fully resolved after a monitoring period.
We are aware of a problem where Datto SaaS Protection customers hosted on V2 node 'aue1-bfyii-2213' are experiencing a disruption to SaaS Protection services.
The Kaseya Engineering Team is currently investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 10/02/2026 02:22PM
This incident has been resolved.
MONITORING
4 days ago - at 10/01/2026 08:47PM
Our R&D team has resolved the issue and customers hosted on 'aue1-bfyii-2213' should now be accessible and accounts are functioning normally.
We are monitoring for any other issues.
IDENTIFIED
4 days ago - at 10/01/2026 08:21PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
5 days ago - at 10/01/2026 07:58PM
We are aware of a problem where Datto SaaS Protection customers hosted on V2 node 'aue1-bfyii-2213' are experiencing a disruption to SaaS Protection services.
The Kaseya Engineering Team is currently investigating.
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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