DattoRMM - All Platforms - MacOS Agent Connectivity Issues

A fix has now been deployed across all supported platforms and is available to all customers. Our teams are actively monitoring the environment and platform telemetry to validate the effectiveness of the changes and ensure systems continue to operate as expected.

We encourage all customers to verify that their macOS devices are online and reporting successfully following the deployment of this fix. While many devices should recover normally, some macOS agents may remain offline and will require additional remediation including manual intervention by the end users. To assist with this process, we have prepared a step-by-step guide that will help you confirm agent status, identify devices requiring further assistance, and walk you through the recommended recovery steps: https://rmm.datto.com/help/en/Content/Troubleshooting/Agent/macOS11994.htm

We appreciate your patience, understanding, and partnership while we worked to investigate and resolve these issues.

Should you have any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

The Kaseya R&D team has developed a fix and will be rolling out the update to the MacOS agents tonight and tomorrow. We will post a maintenance window for each platform prior to the update.

To assist with updating macOS agents and verifying they are updated correctly, we have prepared a step-by-step guide available here: https://rmm.datto.com/help/en/Content/Troubleshooting/Agent/macOS11994.htm

Until the update is out on your platform the behaviors described in our previous posts remain unchanged:
• Newly installed macOS agent installations are unable to establish connectivity.
• Existing macOS agents that are currently in production environments should remain online.
• If a macOS device is restarted, the agent may not restart, causing the device to be offline in Datto RMM.
• We continue to recommend avoiding unnecessary reboots of managed macOS devices and postponing new macOS agent deployments where possible.

We will post our next update here after all deployments are completed, or sooner if more information becomes available.

We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Our teams are continuing to work on a resolution.

The behaviors described in our previous update remain unchanged:
• Newly installed macOS agent installations are unable to establish connectivity.
• Existing macOS agents that are currently in production environments should remain online.
• If a macOS device is restarted, the agent may not restart, causing the device to be offline in Datto RMM.

Until a resolution is available, we continue to recommend avoiding unnecessary reboots of managed macOS devices and postponing new macOS agent deployments where possible.

We will post our next update here by 7:00 PM EDT on Saturday, October 3, 2026, or sooner if more information becomes available.

We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We have identified the cause of the issue affecting the connectivity of Datto RMM macOS agents. Our teams are now working on a resolution.

The behaviors described in our previous update remain unchanged:
• Newly installed macOS agent installations are unable to establish connectivity.
• Existing macOS agents that are currently in production environments should remain online.
• If a macOS device is restarted, the agent may not restart, causing the device to be offline in Datto RMM.

Until a resolution is available, we continue to recommend avoiding unnecessary reboots of managed macOS devices and postponing new macOS agent deployments where possible.

We will post our next update here by 11:00 AM EDT on Saturday, October 3, 2026, or sooner if more information becomes available.

We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem affecting the connectivity of Datto RMM macOS agents.

At this time, we have identified the following behaviors:

- Newly installed macOS agent installations are unable to establish connectivity.
- Existing macOS agents, that are currently in production environments, should remain online; however, our investigation is ongoing to determine whether additional scenarios may cause agents to go offline.
- Initial testing shows that if a macOS device is restarted, the agent may not restart, causing the device to be offline in Datto RMM.

Our teams are actively investigating the root cause with Apple and working to develop a resolution. We will provide additional updates as more information becomes available.

Until further notice, we recommend avoiding unnecessary reboots of managed macOS devices and postponing new macOS agent deployments where possible.

We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/