Outage in Datto
DRMM - Syrah - Integration - ITGlue - 401 errors in Web Remote
Resolved MinorIncident Report
Summary AI Generated
Datto RMM's IT Glue Passwords integration within Web Remote experienced 401 authentication errors, preventing partners from loading Organizations and Configuration Matching data. The issue lasted approximately 26 hours before the engineering team identified the root cause and implemented a fix. The incident was fully resolved after a short monitoring period.
We are aware of a problem where an issue affecting the IT Glue Passwords feature within Datto RMM Web Remote.
Partners are encountering the following errors when attempting to access IT Glue passwords:
"Failed to load Organizations": "HttpStatusCode 401"
"Failed to load Configuration Matching": "HttpStatusCode 401"
The Kaseya Engineering Team is investigating
If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal.
To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 11/12/2026 01:41PM
This incident has been resolved.
MONITORING
3 days ago - at 11/12/2026 01:20PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
4 days ago - at 11/11/2026 01:36PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
4 days ago - at 11/11/2026 11:50AM
We are aware of a problem where an issue affecting the IT Glue Passwords feature within Datto RMM Web Remote.
Partners are encountering the following errors when attempting to access IT Glue passwords:
"Failed to load Organizations": "HttpStatusCode 401"
"Failed to load Configuration Matching": "HttpStatusCode 401"
The Kaseya Engineering Team is investigating
If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal.
To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page.
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