Outage in Datto
IT Glue - North America - Intermittent 403 Errors when accessing IT Glue
Resolved MajorIncident Report
Summary AI Generated
North American IT Glue users experienced intermittent 403 errors when attempting to access the platform, lasting approximately 50 minutes. The Kaseya Engineering Team identified the root cause and implemented a fix, which was monitored before the incident was confirmed resolved.
We are aware of a problem where users are receiving 403 errors when attempting to access IT Glue in North America.
The Kaseya Engineering Team is investigating this issue.
If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal.
To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 11/12/2026 05:00PM
This incident has been resolved.
MONITORING
3 days ago - at 11/12/2026 04:40PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 days ago - at 11/12/2026 04:29PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
3 days ago - at 11/12/2026 04:11PM
We are aware of a problem where users are receiving 403 errors when attempting to access IT Glue in North America.
The Kaseya Engineering Team is investigating this issue.
If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal.
To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page.
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