Outage in dbt Cloud

Server Error Reconnecting to Snowflake Oauth

Resolved Major
July 12, 2024 - Started 3 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating a Server Error seen when trying to reconnect or authenticate to Snowflake Oauth. The error may look like this: Encountered an error: Runtime Error Credentials in profile "user", target "default" invalid: None is not of type 'string' We will provide more updates as the investigation moves forward.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/12/2024 05:19PM

We would like to confirm that the issue has been resolved. The reported issue was that users were unable to re-authenticate with Snowflake OAuth option successfully. The root cause was a change to to add type checking in the monolith, and we have applied a forward fix with a single line commit. Users should now be able to re-authenticate successfully. Please feel free to contact Support at support@getdbt.com if you continue to experience any further issues.

IDENTIFIED 3 months ago - at 07/12/2024 04:05PM

We have identified an issue preventing re-authentication of Snowflake users from dbt Cloud. A fix is being implemented, and we will provide an update shortly.

INVESTIGATING 3 months ago - at 07/12/2024 03:28PM

We are still investigating the issue with reconnecting to Snowflake and seeing the Server Error "Runtime Error Credentials in profile "user", target "default" invalid: None is not of type 'string'.

Our team is in the process of trying to reproduce this issue in order to identify the cause, and test an appropriate solution. We will update again within the next 30 minutes.

INVESTIGATING 3 months ago - at 07/12/2024 02:39PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 07/12/2024 02:01PM

We are currently investigating a Server Error seen when trying to reconnect or authenticate to Snowflake Oauth. The error may look like this:
Encountered an error: Runtime Error Credentials in profile "user", target "default" invalid: None is not of type 'string'

We will provide more updates as the investigation moves forward.

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