Outage in Deepgram
Issues with downstream LLM provider in Voice Agent API
Resolved MinorIncident Report
Summary AI Generated
An OpenAI outage caused issues with Deepgram's Voice Agent API for 26 minutes. Users were advised to configure multiple LLM providers in their Voice Agent setup to avoid downtime during the incident. The issue was resolved once the upstream OpenAI service was restored.
There is an ongoing OpenAI outage that is affecting our Voice Agent. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 03/05/2026 01:26AM
This incident has been resolved.
IDENTIFIED
about 2 months ago - at 03/05/2026 12:59AM
There is an ongoing OpenAI outage that is affecting our Voice Agent. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration.
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