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Outage in Deepgram

Issues with downstream LLM provider in Voice Agent API

Resolved Minor
April 17, 2026 - Started 1 day ago - Lasted about 7 hours
Official incident page

Incident Report

Summary AI Generated

Deepgram's Voice Agent API experienced elevated error rates due to issues with OpenAI models, affecting users who relied on a single LLM provider configuration. The service recommended configuring multiple LLM providers as a workaround to avoid downtime. The incident was resolved after 6.9 hours.

We are currently seeing elevated error rates from OpenAI models. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration.

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 04/18/2026 03:48AM

This incident has been resolved.

INVESTIGATING 1 day ago - at 04/17/2026 08:56PM

We are currently seeing elevated error rates from OpenAI models. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration.

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