Outage in Deepgram
Voice Agent API Degraded Performance
Resolved MinorIncident Report
Summary AI Generated
Deepgram's Voice Agent API experienced degraded performance for 8.9 hours due to an ongoing OpenAI outage that affected the underlying LLM service. The incident impacted Voice Agent functionality for users relying on OpenAI as their primary LLM provider. The issue was resolved after the OpenAI outage ended, with Deepgram recommending users configure multiple LLM providers to avoid similar downtime in the future.
There is an ongoing OpenAI outage that is affecting our Voice Agent. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration.
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 03/19/2026 01:36AM
This incident has been resolved.
IDENTIFIED
15 days ago - at 03/18/2026 05:19PM
We are continuing to work on a fix for this issue.
IDENTIFIED
15 days ago - at 03/18/2026 04:48PM
There is an ongoing OpenAI outage that is affecting our Voice Agent. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration.
Latest Deepgram outages
Voice Agent API Degraded Service - 13 days ago
Issues with downstream LLM provider in Voice Agent API - 29 days ago
[Deepgram API] Elevated Errors for Streaming STT - about 1 month ago
Issues with downstream LLM provider in Voice Agent API - about 1 month ago
Issues with downstream LLM provider in Voice Agent API - about 1 month ago
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