Use cases
Software Products E-commerce MSPs Schools Development & Marketing DevOps Agencies Help Desk
Company
Internet Status Blog Pricing Log in Get started free

Outage in Deepgram

Voice Agent API Degraded Performance

Resolved Minor
March 18, 2026 - Started about 1 month ago - Lasted about 9 hours
Official incident page

Incident Report

Summary AI Generated

Deepgram's Voice Agent API experienced degraded performance for 8.9 hours due to an ongoing OpenAI outage that affected the underlying LLM service. The incident impacted Voice Agent functionality for users relying on OpenAI as their primary LLM provider. The issue was resolved after the OpenAI outage ended, with Deepgram recommending users configure multiple LLM providers to avoid similar downtime in the future.

There is an ongoing OpenAI outage that is affecting our Voice Agent. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration.

Trusted by 1,000+ teams

Never miss outages in third-party dependencies

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More
IsDown status aggregator dashboard
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/19/2026 01:36AM

This incident has been resolved.

IDENTIFIED about 1 month ago - at 03/18/2026 05:19PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 03/18/2026 04:48PM

There is an ongoing OpenAI outage that is affecting our Voice Agent. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration.

Latest Deepgram outages

Voice Agent third-party provider instability (Claude Sonnet 4.5) - 7 days ago
Voice Agent third-party provider instability (Google Gemini LLMs) - 10 days ago
Issues with downstream LLM provider in Voice Agent API - 14 days ago
Outbound networking issues affecting STT PreRecorded API requests with callbacks, TTS Batch (HTTP) requests with callbacks, and Voice Agent API BYO 3rd party providers (LLM and TTS) - 21 days ago
Issues with downstream LLM provider in Voice Agent API - 25 days ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook