Outage in Deepgram

Voice Agent API Degraded Service

Resolved Minor

March 20, 2026 - Started 13 days ago - Lasted 3 days
Official incident page

Incident Report

Summary AI Generated

Deepgram's Voice Agent API experienced degraded service for 70 hours due to an ongoing OpenAI outage that affected the underlying LLM functionality. Users were advised to configure multiple LLM providers in their Voice Agent setup to avoid downtime during the incident. The service was fully restored after the OpenAI issues were resolved.

There is an ongoing OpenAI outage that is affecting our Voice Agent. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration.

Need to monitor Deepgram outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 10 days ago - at 03/23/2026 02:49PM

This incident has been resolved

INVESTIGATING 13 days ago - at 03/20/2026 04:53PM

Latest Deepgram outages

Voice Agent API Degraded Performance - 15 days ago

Issues with downstream LLM provider in Voice Agent API - 29 days ago

[Deepgram API] Elevated Errors for Streaming STT - about 1 month ago

Issues with downstream LLM provider in Voice Agent API - about 1 month ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook