Outage in Deepgram
Voice Agent API Degraded Service
Resolved MinorIncident Report
Summary AI Generated
Deepgram's Voice Agent API experienced degraded service for 70 hours due to an ongoing OpenAI outage that affected the underlying LLM functionality. Users were advised to configure multiple LLM providers in their Voice Agent setup to avoid downtime during the incident. The service was fully restored after the OpenAI issues were resolved.
There is an ongoing OpenAI outage that is affecting our Voice Agent. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/23/2026 02:49PM
This incident has been resolved
INVESTIGATING
about 1 month ago - at 03/20/2026 04:53PM
There is an ongoing OpenAI outage that is affecting our Voice Agent. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration.
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