Use cases
Software Products E-commerce MSPs Schools Development & Marketing DevOps Agencies Help Desk
Company
Internet Status Blog Pricing Log in Get started free

Outage in Deepgram

Issues with downstream LLM provider in Voice Agent API

Resolved Minor
April 06, 2026 - Started 13 days ago - Lasted 3 days
Official incident page

Incident Report

Summary AI Generated

Deepgram's Voice Agent API experienced elevated error rates and latency issues with the NVIDIA Llama Nemotron Super 49B managed LLM model over a 76.5-hour period. The incident affected users relying on this specific LLM provider for voice agent functionality. Deepgram recommended configuring multiple LLM providers as a workaround to avoid downtime during the ongoing issues.

We are seeing elevated error rates and latency when using NVIDIA Llama Nemotron Super 49B (llama-nemotron-super-49B) as the managed LLM in Voice Agent API. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration.

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial
  • No credit card
  • 14-day trial
  • 2-minute setup
IsDown status aggregator dashboard
Latest Updates ( sorted recent to last )
IDENTIFIED 13 days ago - at 04/06/2026 05:10PM

We are seeing elevated error rates and latency when using NVIDIA Llama Nemotron Super 49B (llama-nemotron-super-49B) as the managed LLM in Voice Agent API. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models#using-multiple-llm-providers) in your Voice Agent configuration.

Latest Deepgram outages

Issues with downstream LLM provider in Voice Agent API - 1 day ago
Outbound networking issues affecting STT PreRecorded API requests with callbacks, TTS Batch (HTTP) requests with callbacks, and Voice Agent API BYO 3rd party providers (LLM and TTS) - 9 days ago
Voice Agent API Degraded Service - 30 days ago
Voice Agent API Degraded Performance - about 1 month ago
Issues with downstream LLM provider in Voice Agent API - about 2 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook