Outage in Device Magic

Page Loading Delays

Resolved Minor
October 31, 2024 - Started about 1 year ago - Lasted 7 days
Official incident page

Incident Report

We are currently aware of an issue causing slower-than-normal page loading times for some users. Our team is investigating the cause and working to resolve it as quickly as possible. We apologize for any inconvenience and appreciate your patience. Please stay tuned for updates. This delay is NOT affecting the mobile app or submission deliveries.
Components affected
Device Magic Forms Website

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 11/07/2024 09:44PM

This incident has been resolved.

MONITORING about 1 year ago - at 11/07/2024 02:20AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 year ago - at 10/31/2024 04:28PM

We are currently aware of an issue causing slower-than-normal page loading times for some users. Our team is investigating the cause and working to resolve it as quickly as possible. We apologize for any inconvenience and appreciate your patience. Please stay tuned for updates.

This delay is NOT affecting the mobile app or submission deliveries.

Latest Device Magic outages

Form Editor and Form Sync/Upload Issues - 2 months ago
Device Magic Platform Service Outage (UPDATE) - 5 months ago
System Maintenance - 6 months ago
Delivery Delays - 7 months ago
Investigating API performance degradation - 7 months ago

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