Outage in Dialpad

Application and Admin Portal Accessibility Issue

Resolved Major
September 18, 2024 - Started about 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating reports of call failures, unable to join meetings, or access Dialpad admin portal
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/18/2024 10:31PM

As of 10:20 PM UTC all systems have returned to normal

MONITORING about 1 year ago - at 09/18/2024 10:21PM

A fix has been implemented and we are seeing services return to normal. We are continuing to monitor for any further issues.

IDENTIFIED about 1 year ago - at 09/18/2024 10:15PM

We are continuing to work on a fix to fully restore services. We are currently seeing intermittent issues causing various failures.

IDENTIFIED about 1 year ago - at 09/18/2024 09:14PM

Dialpad identified that the issue reoccurred between 8:42 and 8:52 PM UTC. We are continuing to investigate to prevent recurrence.

MONITORING about 1 year ago - at 09/18/2024 08:24PM

Impacted services have started to recover as of 8:04 PM UTC. We are continuing to isolate the issue and ensure all impacted services are back to normal.

Please retry or reload if issues are still present.

INVESTIGATING about 1 year ago - at 09/18/2024 08:16PM

We are investigating reports of call failures, unable to join meetings, or access Dialpad admin portal

Latest Dialpad outages

Multiple analytics features are experiencing issues with loading - 2 days ago
Some customers may be experiencing intermittent issues with connecting calls - about 2 months ago
Some Customers may be experiencing issues with IVR and omnichannel chat - 3 months ago
Some customers may be experiencing issues with Ai Agent or Ai Assistant - 3 months ago
Some Customers may be experiencing issues with Business Intelligence Reports - 3 months ago

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