Outage in Dialpad

Increased datastore latency and timeouts causing sporadic failures

Resolved Minor
October 07, 2024 - Started about 2 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/07/2024 06:54AM

The incident appears to be over. Datastore latencies have remained at normal levels.

MONITORING about 2 months ago - at 10/07/2024 06:05AM

Google has identified and resolved the issue. We have seen database latency return to normal. We are awaiting more details on the root cause and will continue monitoring database performance.

INVESTIGATING about 2 months ago - at 10/07/2024 05:15AM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 10/07/2024 03:04AM

Dialpad is actively assisting Google Cloud Platform with their investigation into the increased latencies and timeouts. The error rate remains low (0.3%) but elevated enough that customers may see sporadic issues with any number of actions or events.

INVESTIGATING about 2 months ago - at 10/07/2024 01:54AM

We are currently investigating the issue.

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