Outage in Dialpad

Investigating Intermittent issues remaining after the Google GCP DOS

Resolved Major
October 08, 2024 - Started 3 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently seeing a recurrence of the DOS issues. Dialpad is working on implementing emergency measures to route around Google's load balancers.
Components affected
Dialpad Google App Engine HR Datastore Dialpad Telephony Infrastructure: Inbound Calls Dialpad Telephony Infrastructure: Outbound Calls
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/08/2024 11:58PM

We have not seen issues for the past 90 minutes. We believe the issue is fully resolved.

MONITORING 3 months ago - at 10/08/2024 09:48PM

We have not seen issues for the past 30 minutes. Dialpad has a potential mitigation ready in case we see a recurrence. Google believes a recurrence is unlikely.

IDENTIFIED 3 months ago - at 10/08/2024 09:16PM

We are still seeing serving issues with Google Load Balancers. Google and Dialpad are working on parallel mitigations.

MONITORING 3 months ago - at 10/08/2024 08:57PM

We are continuing to monitor for any further issues.

MONITORING 3 months ago - at 10/08/2024 08:26PM

We are currently seeing a recurrence of the DOS issues. Dialpad is working on implementing emergency measures to route around Google's load balancers.

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