Digital Pharmacist Outage History

Every past Digital Pharmacist outage tracked by IsDown, with detection times, duration, and resolution details.

There were 53 Digital Pharmacist outages since April 2020. The 3 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Minor April 27, 2026

April 2026: Patients Unable to Create Accounts or Login

Detected Apr 27, 2026 3:28 PM EDT · Resolved Apr 28, 2026 10:32 AM EDT · Duration about 19 hours

Digital Pharmacist experienced a 19.1-hour outage where patients were unable to create accounts or login to the system. The incident affected mobile app services, messaging functionality, and refill processing capabilities. The issue was identified and resolved with a fix implemented on April 28th.

Major April 22, 2026

April 2026: Pharmacy Dashboard Experience - Login Issues

Detected Apr 22, 2026 3:19 PM EDT · Resolved Apr 22, 2026 6:31 PM EDT · Duration about 3 hours

Digital Pharmacist experienced a major login issue affecting the Pharmacy Dashboard Experience, preventing clients from accessing their dashboards and messaging functionality. The incident impacted the Inbox/Messaging and Pharmacy Dashboard components for 3.2 hours. The issue was identified, a fix was implemented and monitored, and the incident was fully resolved.

Major April 21, 2026

April 2026: Pharmacy Dashboard Experience - Login Issues

Detected Apr 21, 2026 10:47 AM EDT · Resolved Apr 21, 2026 4:23 PM EDT · Duration about 6 hours

Digital Pharmacist experienced login issues affecting the Pharmacy Dashboard Experience, preventing clients from accessing their dashboards and inbox/messaging functionality. The incident lasted 5.6 hours before a fix was implemented and monitoring confirmed the resolution. Multiple clients reported being unable to log into their pharmacy dashboards during the outage.