Outage in Diligent

Boards - Clients are not receiving their multifactor authentication (MFA) codes in UK region

Resolved Major
October 16, 2024 - Started 2 months ago - Lasted 8 days
Official incident page

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Outage Details

We are aware that some users in the UK region are not receiving their multifactor authentication codes on their mobile devices when trying to log in to our website. This issue originates with our third-party provider and only affects users with EE. We are working closely with them to resolve it promptly and apologize for any inconvenience this may cause.
Components affected
Diligent Boards (Europe - UK)
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/24/2024 12:25PM

This incident has been resolved.

MONITORING about 2 months ago - at 10/23/2024 02:34PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 months ago - at 10/16/2024 11:44AM

We are aware that some users in the UK region are not receiving their multifactor authentication codes on their mobile devices when trying to log in to our website. This issue originates with our third-party provider and only affects users with EE. We are working closely with them to resolve it promptly and apologize for any inconvenience this may cause.

INVESTIGATING 2 months ago - at 10/16/2024 11:44AM

We are aware that some users in the UK region are not receiving their multifactor authentication codes on their mobile devices when trying to log in to our website. This issue originates with our third-party provider and only affects users with EE. We are working closely with them to resolve it promptly and apologize for any inconvenience this may cause.

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