Outage in Diligent
Diligent Contact Center - Users are unable to contact the Support Team through the UK phone line
Resolved Major
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Outage Details
Users are currently unable to reach the Support Team via the UK support number (+44-800-234-6580). We are actively investigating the issue with our third party provider. In the meantime, you can reach us through our global support number (+1-973-939-9381) or via email (support@diligent.com). Thank you for your understanding and patience!
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Components affected
Diligent Contact Center (North America - US)Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 09/24/2025 03:50PM
This incident has been resolved.
MONITORING
17 days ago - at 09/24/2025 03:48PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
17 days ago - at 09/24/2025 03:48PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
17 days ago - at 09/24/2025 03:37PM
Users are currently unable to reach the Support Team via the UK support number (+44-800-234-6580). We are actively investigating the issue with our third party provider. In the meantime, you can reach us through our global support number (+1-973-939-9381) or via email (support@diligent.com). Thank you for your understanding and patience!
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