Outage in Diligent
Diligent Contact Center - Users are unable to contact the Support Team through the UK phone line
Resolved MajorIncident Report
Summary AI Generated
Diligent's UK support phone line (+44-800-234-6580) was unavailable for 24 hours due to an issue with their third-party provider, preventing users from contacting the Support Team through that number. Users could still reach support via the global phone number or email during the outage. The issue was identified, fixed, and fully resolved after monitoring confirmed the solution was working.
Users are currently unable to reach the Support Team via the UK support number (+44-800-234-6580). We are actively investigating the issue with our third party provider. In the meantime, you can reach us through our global support number (+1-973-939-9381) or via email (support@diligent.com). Thank you for your understanding and patience!
Components affected
Diligent Contact Center (North America - US)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 02/28/2026 01:36PM
This incident has been resolved.
MONITORING
about 2 months ago - at 02/28/2026 01:22PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 2 months ago - at 02/27/2026 03:55PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 2 months ago - at 02/27/2026 01:41PM
Users are currently unable to reach the Support Team via the UK support number (+44-800-234-6580). We are actively investigating the issue with our third party provider. In the meantime, you can reach us through our global support number (+1-973-939-9381) or via email (support@diligent.com). Thank you for your understanding and patience!
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