Outage in Diligent

Disruption in SMS to AT&T Customers – Users not receiving MFA Codes

Resolved Major
April 22, 2025 - Started 22 days ago - Lasted about 18 hours
Official incident page

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Outage Details

We’re currently aware of ongoing SMS delivery failures to the AT&T network in the United States, affecting a subset of short codes and toll-free numbers. This issue is originating from one of our third-party providers. We are actively working with them to restore the service. Thank you for your patience and understanding.
Components affected
Diligent Boards (North America - US)
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 04/23/2025 07:52AM

This incident has been resolved.

MONITORING 22 days ago - at 04/22/2025 02:50PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 22 days ago - at 04/22/2025 01:27PM

We’re currently aware of ongoing SMS delivery failures to the AT&T network in the United States, affecting a subset of short codes and toll-free numbers. This issue is originating from one of our third-party providers. We are actively working with them to restore the service. Thank you for your patience and understanding.

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