Outage in Diligent

Diligent Contact Center - Users are unable to contact the Support Team through the UK phone line

Resolved Major
April 28, 2025 - Started 24 days ago - Lasted about 21 hours
Official incident page

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Outage Details

Users are currently unable to reach the Support Team when calling from a mobile phone into the UK support number (+44-800-234-6580) Landline calls are working properly. We are actively investigating the issue. In the meantime, you can reach us through our global support number (+1-973-939-9381) or via email (support@diligent.com).
Components affected
Diligent Contact Center (North America - US)
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 04/29/2025 09:46AM

This incident has been resolved.

MONITORING 23 days ago - at 04/29/2025 09:40AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 23 days ago - at 04/29/2025 09:40AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 24 days ago - at 04/28/2025 01:00PM

Users are currently unable to reach the Support Team when calling from a mobile phone into the UK support number (+44-800-234-6580) Landline calls are working properly. We are actively investigating the issue. In the meantime, you can reach us through our global support number (+1-973-939-9381) or via email (support@diligent.com).

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