Outage in Displayr

Upload document is failing for some users

Resolved Minor
August 06, 2024 - Started 5 months ago - Lasted about 10 hours
Official incident page

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Outage Details

Some customers have reported that they are unable to upload QPacks and datasets. We are investigating this.
Components affected
Displayr File Uploads To Displayr app.displayr.com Displayr displayr.com
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/06/2024 08:37PM

This incident has been resolved.

IDENTIFIED 5 months ago - at 08/06/2024 11:00AM

The issue affects only European users.
The workaround would be to use a URL to upload files.
Uploading to Google Drive, Dropbox can also provide a direct URL. Use this URL to upload files to Displayr.
Instructions here - https://help.displayr.com/hc/en-us/articles/360003480616-How-to-Import-Data-or-Tables-via-URL

We will update the status page as soon as we hear from Filestack.

IDENTIFIED 5 months ago - at 08/06/2024 10:45AM

We have raised the issue with Filestack; in the interim, the workaround would be to upload files using URL, R Code, API and Survey Platforms.

IDENTIFIED 5 months ago - at 08/06/2024 10:34AM

The issue has been identified with Filestack, a third-party service that Displayr uses to upload files.

INVESTIGATING 5 months ago - at 08/06/2024 10:22AM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 08/06/2024 10:18AM

Some customers have reported that they are unable to upload QPacks and datasets. We are investigating this.

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