Outage in Docebo

Docebo Background Jobs Service Degradation

Resolved Minor
June 10, 2024 - Started over 1 year ago - Lasted about 5 hours

Incident Report

We are currently experiencing a service degradation in eu-central-1 (Frankfurt): Background operations (ie. automatic group processing, scheduled notifications, custom reports and other functionalities relying on it) might be delayed. While we are investigating the issue, the use of the service and the navigation is not impacted. We will send an additional update within the next hour.
Components affected
Docebo Scheduled Jobs (e.g.email message delivery, background jobs)

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Latest Updates ( sorted recent to last )
over 1 year ago - at 06/10/2024 09:44AM

We are currently experiencing a service degradation in eu-central-1 (Frankfurt): Background operations (ie. automatic group processing, scheduled notifications, custom reports and other functionalities relying on it) might be delayed. While we are investigating the issue, the use of the service and the navigation is not impacted. We will send an additional update within the next hour.

over 1 year ago - at 06/10/2024 10:44AM

We are continuing to troubleshoot the Background Jobs issue.

over 1 year ago - at 06/10/2024 11:31AM

Mitigation has been applied. We will continue to monitor the situation to ensure recovery.

Latest Docebo outages

Issue with our upstream provider - 4 days ago
Report Generation Disruption - about 2 months ago
Docebo Service Disruption - 2 months ago
Docebo Group Update Delays in US-East-1 - 3 months ago
Help desk ticket unavailable - 4 months ago

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