Outage in Docparser

File import delay

Resolved Major
November 11, 2024 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing an issue where files are stuck in the import queue due to a failure in our autoscaling groups for file preprocessing. Our engineering team is actively working to resolve this as soon as possible to ensure files are processed promptly. We apologize for any inconvenience this may be causing and appreciate your patience as we address the issue. We will provide further updates as soon as we have more information. Thank you for your understanding.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/11/2024 06:08PM

This incident has been resolved.

INVESTIGATING about 1 month ago - at 11/11/2024 05:28PM

We are currently experiencing an issue where files are stuck in the import queue due to a failure in our autoscaling groups for file preprocessing. Our engineering team is actively working to resolve this as soon as possible to ensure files are processed promptly.

We apologize for any inconvenience this may be causing and appreciate your patience as we address the issue. We will provide further updates as soon as we have more information.

Thank you for your understanding.

Latest Docparser outages

UI Performance Degradation - about 1 month ago
Servers under maintenance - over 2 years ago
Server Update - over 2 years ago

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