Outage in Docparser

UI Performance Degradation

Resolved Minor
November 18, 2024 - Started 5 months ago - Lasted 4 days
Official incident page

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Outage Details

Docparser users experienced slower-than-usual performance on the site over the weekend. This has since been resolved, and the site is now operating normally. We apologise for any inconvenience caused during this time and appreciate your patience and understanding. Our team has implemented measures to minimise the likelihood of similar issues in the future. Thank you for your continued support.
Components affected
Docparser Application
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 11/22/2024 06:27AM

This incident has been resolved.

MONITORING 5 months ago - at 11/20/2024 04:48PM

No major issues have been reported.
Minor parsing slowdown with specific document types observed. Fix is in progress.

MONITORING 5 months ago - at 11/18/2024 05:49PM

Docparser users experienced slower-than-usual performance on the site over the weekend. This has since been resolved, and the site is now operating normally.

We apologise for any inconvenience caused during this time and appreciate your patience and understanding. Our team has implemented measures to minimise the likelihood of similar issues in the future.

Thank you for your continued support.

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