Outage in Documo

Portal and Faxing effected

Resolved Minor
May 05, 2022 - Started over 3 years ago - Lasted 40 minutes
Official incident page

Incident Report

We are currently aware of an issue with accessing the application for a subset of customers. You may experience an 'mFax subscription required' error. The team is working diligently to identify the problem and provide a resolution. Updates to follow.
Components affected
Documo Web Portal Documo API Documo Fax Services

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 05/05/2022 01:41PM

We are continuing to monitor for any further issues.

MONITORING over 3 years ago - at 05/05/2022 01:08PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 3 years ago - at 05/05/2022 01:01PM

We are currently aware of an issue with accessing the application for a subset of customers. You may experience an 'mFax subscription required' error. The team is working diligently to identify the problem and provide a resolution. Updates to follow.

Latest Documo outages

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FMC Devices Offline in Portal - 3 months ago
FMCs Offline - 4 months ago
Error When Attempting to Sign-in - 5 months ago

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