Outage in Documo
Busy Signal on SIP Forwarded Numbers
Resolved MinorIncident Report
Summary AI Generated
A routing issue affecting Documo's SIP-forwarded numbers caused callers to experience busy signals, dead air, or a fax tone followed by silence before disconnection. The incident impacted Fax Services for approximately 7.6 hours before the root cause was identified and a fix was implemented. The incident was fully resolved after monitoring confirmed normal call routing was restored.
We are currently investigating reports that some numbers forwarded via SIP give callers a busy signal. Our team is working to find the cause and restore normal call routing. Updates to follow.
Components affected
Documo Fax ServicesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 10/28/2026 10:04PM
This incident has been resolved.
IDENTIFIED
6 days ago - at 10/28/2026 08:56PM
We’ve identified the issue affecting SIP-forwarded numbers. Callers may hear a busy signal, dead air, or a fax tone followed by silence before the call disconnects. Our team is working on a fix to restore normal call routing. Updates to follow.
MONITORING
6 days ago - at 10/28/2026 08:42PM
We’ve identified the issue affecting SIP-forwarded numbers. Callers may hear a busy signal, dead air, or a fax tone followed by silence before the call disconnects. Our team is working on a fix to restore normal call routing. Updates to follow.
MONITORING
7 days ago - at 10/28/2026 04:51PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
7 days ago - at 10/28/2026 03:52PM
We are continuing to investigate this issue.
INVESTIGATING
7 days ago - at 10/28/2026 02:37PM
We are currently investigating reports that some numbers forwarded via SIP give callers a busy signal. Our team is working to find the cause and restore normal call routing. Updates to follow.
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