Outage in Documo
IDP Document Processing Delays
Resolved MinorIncident Report
Summary AI Generated
Documo's IDP (Intelligent Document Processing) product experienced processing delays lasting approximately 2.3 hours, causing longer than usual wait times for document processing. The root cause was identified and a fix was implemented, though it resulted in a backlog of queued documents expected to clear within two hours of resolution. The incident was fully resolved on July 21, 2026.
We are currently investigating an issue causing a longer than usual wait time for documents to be processed using our IDP product. More updates to follow.
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 07/21/2026 11:09PM
This incident has been resolved.
MONITORING
8 days ago - at 07/21/2026 10:31PM
A fix has been implemented and we are monitoring the results. This incident created a backlog of documents that need to be processed and we expect the backlog to be cleared over the next two hours.
IDENTIFIED
8 days ago - at 07/21/2026 09:05PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
8 days ago - at 07/21/2026 08:54PM
We are currently investigating an issue causing a longer than usual wait time for documents to be processed using our IDP product. More updates to follow.
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