Outage in Documo
Toll-Free Number Provisioning Unavailable
Resolved MinorIncident Report
Summary AI Generated
**Toll-free number provisioning was unavailable for approximately 2.2 hours** due to an issue with upstream carrier partners, preventing customers from adding toll-free numbers (888, 833, etc.) and causing some new accounts to be created without an automatically assigned toll-free number. Users encountered the error "Error getting available numbers. Please try again later," though local number provisioning remained unaffected throughout. The incident was resolved after coordination with carrier partners.
We are currently investigating an issue preventing new toll-free numbers from being provisioned. Customers trying to add a toll-free number (888, 833, etc.) may see the error “Error getting available numbers. Please try again later.” New accounts may also be created without their toll-free number being assigned automatically. Local numbers are able to be provisioned without issue. Our team is working with our upstream carrier partners on a resolution. Updates to follow.
Components affected
Documo Numbers ProvisionTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 10/16/2026 09:19PM
This incident has been resolved.
IDENTIFIED
5 days ago - at 10/16/2026 07:13PM
We are currently investigating an issue preventing new toll-free numbers from being provisioned. Customers trying to add a toll-free number (888, 833, etc.) may see the error “Error getting available numbers. Please try again later.” New accounts may also be created without their toll-free number being assigned automatically. Local numbers are able to be provisioned without issue. Our team is working with our upstream carrier partners on a resolution. Updates to follow.
Latest Documo outages
Portal Disruptions - about 2 months ago
Outbound Errors - 3 months ago
IDP Document Processing Delays - 3 months ago
Email to Fax Errors - 4 months ago
Email to Fax Errors - 4 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
