Outage in Documo

Email notifications not firing

Resolved Minor

June 09, 2022 - Started almost 4 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue causing email notifications not to fire. We will update accordingly as we have more information.

Components affected

Documo Email Notifications

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Latest Updates ( sorted recent to last )

MONITORING almost 4 years ago - at 06/09/2022 03:35PM

We are continuing to monitor for any further issues.

MONITORING almost 4 years ago - at 06/09/2022 03:04PM

We are continuing to monitor for any further issues.

MONITORING almost 4 years ago - at 06/09/2022 02:40PM

A fix has been implemented and we are monitoring the results. You may continue to see a delay with email notifications. Reach out to our support team with any questions!

IDENTIFIED almost 4 years ago - at 06/09/2022 02:09PM

We are continuing to work on a resolution for this issue. Updates to follow.

IDENTIFIED almost 4 years ago - at 06/09/2022 01:18PM

Our provider has identified the current issue and a fix is being implemented. Updates to follow.

INVESTIGATING almost 4 years ago - at 06/09/2022 01:09PM

We are currently investigating an issue causing email notifications not to fire. We will update accordingly as we have more information.

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