Outage in Documo

Portal down

Resolved Minor
April 03, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified an issue causing our portal to be unavailable to a subset of customers. The team is working to resolve. Updates to follow.
Components affected
Documo Web Portal Documo Fax Services Documo API
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 04/03/2023 07:10PM

This incident has been resolved.

IDENTIFIED almost 2 years ago - at 04/03/2023 07:00PM

We are continuing to work on a fix for this issue. Updates to follow.

IDENTIFIED almost 2 years ago - at 04/03/2023 05:00PM

We have identified an issue causing our portal to be unavailable to a subset of customers. The team is working to resolve. Updates to follow.

Latest Documo outages

Portal delay - about 12 hours ago
File not found errors when accessing faxes - 6 days ago
Inbound faxes not syncing to user's history - 7 days ago
Historical inbound faxes not syncing - 14 days ago
Outbound Delays - 15 days ago

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