Outage in Documo

Unable to open fax attachments via email

Resolved Minor
May 20, 2024 - Started 7 months ago - Lasted about 23 hours
Official incident page

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Outage Details

We are currently investigating an issue where a subset of customers are unable to open fax attachments via email. Updates to follow.
Components affected
Documo Email Notifications
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 05/21/2024 01:59PM

This incident has been resolved.

MONITORING 7 months ago - at 05/20/2024 09:23PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 7 months ago - at 05/20/2024 05:30PM

We are continuing to investigate this issue. Updates to follow.

INVESTIGATING 7 months ago - at 05/20/2024 03:25PM

We are currently investigating an issue where a subset of customers are unable to open fax attachments via email. Updates to follow.

Latest Documo outages

Unable to access portal - 2 months ago
Outbound delays - 2 months ago
Outbound faxing delays - 2 months ago
Outbound errors - 3 months ago
Outbound Fax Delays - 3 months ago

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