Outage in Documo

Inbound faxes not visible to users

Resolved Minor
December 26, 2024 - Started 4 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating an issue causing inbound faxes to not be available to users via their history page. Faxes are still accessible from an admin or an owner on the account by utilizing filtering. Updates to follow.
Components affected
Documo Web Portal
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 12/26/2024 06:34PM

This incident has been resolved.

MONITORING 4 months ago - at 12/26/2024 04:52PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 months ago - at 12/26/2024 04:46PM

We are continuing to investigate this issue. Updates to follow.

INVESTIGATING 4 months ago - at 12/26/2024 03:46PM

We are currently investigating an issue causing inbound faxes to not be available to users via their history page. Faxes are still accessible from an admin or an owner on the account by utilizing filtering. Updates to follow.

Latest Documo outages

FMC devices offline - about 5 hours ago
Outbound Delay - 1 day ago
IB / OB Transmission Delays - about 2 months ago

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