Outage in Documo

Inbound faxes not visible to users

Resolved Minor
December 26, 2024 - Started 10 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue causing inbound faxes to not be available to users via their history page. Faxes are still accessible from an admin or an owner on the account by utilizing filtering. Updates to follow.
Components affected
Documo Web Portal

Need to monitor Documo outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 12/26/2024 06:34PM

This incident has been resolved.

MONITORING 10 months ago - at 12/26/2024 04:52PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 10 months ago - at 12/26/2024 04:46PM

We are continuing to investigate this issue. Updates to follow.

INVESTIGATING 10 months ago - at 12/26/2024 03:46PM

We are currently investigating an issue causing inbound faxes to not be available to users via their history page. Faxes are still accessible from an admin or an owner on the account by utilizing filtering. Updates to follow.

Latest Documo outages

FMC Delivery Issues - 27 days ago
FMC Devices Offline in Portal - 27 days ago
FMCs Offline - 2 months ago
Error When Attempting to Sign-in - 3 months ago
Inbound fax errors - 4 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook