Outage in Documo
Historical inbound faxes not syncing
Resolved Minor
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Outage Details
We have identified an issue where a small percentage of historical inbound faxes are not reflecting the proper status in the portal. These faxes will appear to be in a transmitting state when in reality they have been received successfully. New inbound fax traffic is working as expected. Updates to follow.
Components affected
Documo Fax ServicesLatest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 01/08/2025 10:52PM
This incident has been resolved.
IDENTIFIED
9 months ago - at 01/08/2025 08:45PM
After investigating further, all faxes that are currently in a transmitting state are failed faxes that failed in transmission and were not successfully updated into the final state. We will be updating these faxes to reflect this. Updates to follow.
IDENTIFIED
9 months ago - at 01/08/2025 06:45PM
We have identified an issue where a small percentage of historical inbound faxes are not reflecting the proper status in the portal. These faxes will appear to be in a transmitting state when in reality they have been received successfully. New inbound fax traffic is working as expected. Updates to follow.
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