Outage in Documo

Error When Attempting to Sign-in

Resolved Minor
August 05, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating an issue causing a subset of users to receive an error when attempting to sign-in through office 365 that reads 'Token not issued for this application'. Updates to follow.
Components affected
Documo Web Portal
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/05/2025 08:12PM

This incident has been resolved.

MONITORING about 1 month ago - at 08/05/2025 07:16PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 08/05/2025 05:00PM

We are currently investigating an issue causing a subset of users to receive an error when attempting to sign-in through office 365 that reads 'Token not issued for this application'. Updates to follow.

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