Outage in Documo

Inbound fax errors

Resolved Minor

July 14, 2025 - Started 9 months ago - Lasted about 3 hours
Official incident page

Incident Report

We have identified an issue when dialing a subset of our inbound numbers resulting in faxes failing with a 'no fax tone detected' error. One of our telecom providers is experiencing intermittent failures which is the underlying cause. We will provide more updates as we have them.

Components affected

Documo Fax Services

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/14/2025 06:58PM

This incident has been resolved.

MONITORING 9 months ago - at 07/14/2025 06:11PM

A fix has been implemented and we have seen successful faxes being received from the affected numbers. We are continuing to monitor to ensure things are working as expected.

IDENTIFIED 9 months ago - at 07/14/2025 05:47PM

We are continuing to work with our telecom vendor on a fix for this issue. More updates to follow as we have them.

IDENTIFIED 9 months ago - at 07/14/2025 03:44PM

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