Outage in Documo
FaxBridges appearing offline
Resolved Minor
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Outage Details
Components affected
Documo FaxBridgesLatest Updates ( sorted recent to last )
We have identified the root cause of the FaxBridge issue with our upstream vendor and have determined that the best solution is to replace the affected devices. For details on the replacement process, please contact our support team.
We are continuing to work with our vendor to find a solution for the impacted devices. We have confirmed that this is affecting a small percentage of FaxBridge devices. Our Fax Machine Connectors are working as normal.
We are continuing to investigate this issue. Updates to follow.
We are continuing to investigate this issue. Updates to follow.
We are currently investigating an issue causing a subset of FaxBridge devices on certain accounts to show as 'offline' within the portal. This is also affecting inbound and outbound deliverability. Our Fax Machine Connecters are working as expected. Updates to follow.
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