Outage in Documo
FaxBridges appearing offline
Resolved MinorIncident Report
We are currently investigating an issue causing a subset of FaxBridge devices on certain accounts to show as 'offline' within the portal. This is also affecting inbound and outbound deliverability. Our Fax Machine Connecters are working as expected. Updates to follow.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 02/26/2025 02:54PM
We have identified the root cause of the FaxBridge issue with our upstream vendor and have determined that the best solution is to replace the affected devices. For details on the replacement process, please contact our support team.
INVESTIGATING
about 1 year ago - at 02/26/2025 02:35PM
We are continuing to work with our vendor to find a solution for the impacted devices. We have confirmed that this is affecting a small percentage of FaxBridge devices. Our Fax Machine Connectors are working as normal.
INVESTIGATING
about 1 year ago - at 02/25/2025 10:07PM
We are continuing to investigate this issue. Updates to follow.
INVESTIGATING
about 1 year ago - at 02/25/2025 08:01PM
We are continuing to investigate this issue. Updates to follow.
INVESTIGATING
about 1 year ago - at 02/25/2025 07:15PM
We are currently investigating an issue causing a subset of FaxBridge devices on certain accounts to show as 'offline' within the portal. This is also affecting inbound and outbound deliverability. Our Fax Machine Connecters are working as expected. Updates to follow.
Latest Documo outages
Portal Disruptions - 9 days ago
Portal Disruptions - 10 days ago
FaxBridge Disruptions - 12 days ago
Outbound Fax Delays - about 2 months ago
Outbound Fax Delays - 3 months ago
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