Outage in Documo

FMC devices offline

Resolved Minor
May 02, 2025 - Started about 24 hours ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently investigating an issue causing a subset of our FMC devices to appear offline. This is affecting inbound and outbound faxing on the FMCs specifically. Updates to follow.
Components affected
Documo FaxBridges
Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 05/02/2025 10:00PM

This incident has been resolved.

MONITORING about 18 hours ago - at 05/02/2025 08:41PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 21 hours ago - at 05/02/2025 05:43PM

The issue has been identified and we are working on implementing a resolution. Updates to follow.

INVESTIGATING about 23 hours ago - at 05/02/2025 04:12PM

We are continuing to investigate this issue. Updates to follow.

INVESTIGATING about 24 hours ago - at 05/02/2025 03:15PM

We are currently investigating an issue causing a subset of our FMC devices to appear offline. This is affecting inbound and outbound faxing on the FMCs specifically. Updates to follow.

Latest Documo outages

Outbound Delay - 2 days ago
IB / OB Transmission Delays - about 2 months ago
Outbound delays - 2 months ago

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