Outage in Documo

Number Provisioning Errors

Resolved Minor
May 14, 2025 - Started about 1 month ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating an issue where a small subset of provisioned fax numbers for new accounts are not receiving fax tone. Our inventory of fax numbers in service are not affected, this only applies to net-new provisioned numbers. Updates to follow.
Components affected
Documo Numbers Provision
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/15/2025 06:59PM

After further investigation into this issue, this affected an extremely small percentage of numbers. These are still in the process of getting cleaned up and we will communicate to the affected customers directly. There is no ongoing issue with new number provisioning.

IDENTIFIED about 1 month ago - at 05/14/2025 11:15PM

The issue has been identified, and a fix is being implemented.

INVESTIGATING about 1 month ago - at 05/14/2025 08:01PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 05/14/2025 08:00PM

We are continuing to investigate this issue. Updates to follow.

INVESTIGATING about 1 month ago - at 05/14/2025 05:57PM

We are currently investigating an issue where a small subset of provisioned fax numbers for new accounts are not receiving fax tone. Our inventory of fax numbers in service are not affected, this only applies to net-new provisioned numbers. Updates to follow.

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