Outage in Documo

Outbound Fax Delays

Resolved Minor
December 11, 2025 - Started 4 days ago - Lasted about 20 hours
Official incident page

Incident Report

We are currently investigating an issue where a subset of customers are experiencing outbound fax delays. More updates to follow.
Components affected
Documo Fax Services

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 12/12/2025 02:33PM

This incident has been resolved.

MONITORING 4 days ago - at 12/11/2025 09:49PM

A fix has been implemented and we are monitoring the results. We will be working through the backlog of faxes through the next few hours and will update here once the backlog is clear.

IDENTIFIED 4 days ago - at 12/11/2025 07:35PM

We have identified the issue causing outbound fax delays and are currently working on a fix. More updates to follow.

INVESTIGATING 4 days ago - at 12/11/2025 06:18PM

We are currently investigating an issue where a subset of customers are experiencing outbound fax delays. More updates to follow.

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