Outage in Documo

Outbound Fax Delays

Resolved Minor
December 11, 2025 - Started 28 days ago - Lasted about 20 hours
Official incident page

Incident Report

We are currently investigating an issue where a subset of customers are experiencing outbound fax delays. More updates to follow.
Components affected
Documo Fax Services

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Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 12/12/2025 02:33PM

This incident has been resolved.

MONITORING 28 days ago - at 12/11/2025 09:49PM

A fix has been implemented and we are monitoring the results. We will be working through the backlog of faxes through the next few hours and will update here once the backlog is clear.

IDENTIFIED 28 days ago - at 12/11/2025 07:35PM

We have identified the issue causing outbound fax delays and are currently working on a fix. More updates to follow.

INVESTIGATING 28 days ago - at 12/11/2025 06:18PM

We are currently investigating an issue where a subset of customers are experiencing outbound fax delays. More updates to follow.

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